Technical Support

At Kineteka, we take pride in every system that leaves our facility. Our goal is to build a lasting partnership with every client by making the purchase and operation of your multimedia signage solution a painless experience.

All Kineteka VideoSlide systems, both hardware and software, are fully covered during the first year of ownership under the SilverCare program. However, technology changes faster than ever before. Kineteka recognizes the hard realities of obsolescence and has created plans to protect your valuable investment.

We offer extended support after the first year:

SilverCare is a twelve month, renewable, business hours support. SilverCare includes, software updates, and 4 business day turnaround on hardware replacement, at retail cost, of any computer or component that may fail plus shipping charges. SilverCare is purchased per VideoSlide License.

GoldCare is a twelve month, renewable, business hours support. GoldCare includes, software updates, and 2 business day turnaround on hardware replacement, at wholesale cost, of any computer or component that may fail plus shipping charges. GoldCare is purchased per VideoSlide License.

PlatinumCare is a twelve month, renewable, 24 hour support. During that time, we offer priority response; software updates, and next business day turn-around on hardware replacement at wholesale cost, of any computer or component that may fail plus shipping charges. GoldCare is purchased per VideoSlide License.

All of this is in addition to our superior standard support. By "standard" we mean that every customer is entitled to assistance via telephone, e-mail and the Web. We also include VNC capabilities in every system at no added cost to help troubleshooting and diagnostics.

For more information on these programs, please contact Kineteka sales.

Contacting Support:

You can reach technical support by telephone at 1-972-992-0541 or by email at:
support @ kineteka.com

Current VideoSlide License